Shipping policy

⭐ Shipping Policy — Tracie’s Custom Crafts LLC

Last updated: July 25, 2026

Processing Times

All cookie cutters and stamps are made to order in our Wisconsin craft studio. Orders typically ship within 1 business day but during peak seasons (holidays, major sales), processing times may be slightly longer.

Custom orders may require additional time depending on complexity.


Shipping Methods

We ship using:

  • USPS First Class (most common)

  • USPS Priority Mail

  • UPS (for larger or heavier orders)

Shipping options and rates are calculated at checkout based on your location and order weight.


Delivery Estimates

Delivery times are estimates provided by the carrier and are not guaranteed. Once your package is handed to USPS or UPS, delivery speed is outside of our control.

Most customers receive their orders within:

  • USPS First Class: 3–7 business days

  • USPS Priority: 2–4 business days


Tracking Your Order

You will receive a tracking number via email once your order ships. Please allow up to 24 hours for tracking updates to appear.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an address is entered incorrectly, please contact us immediately. We can update the address only if the order has not shipped yet.

Once shipped, we cannot reroute packages.


Lost, Delayed, or Stolen Packages

If your package appears lost, delayed, or marked as delivered but missing:

  1. Contact the carrier first (USPS or UPS).

  2. File a claim if necessary.

  3. Then reach out to us — we will help guide you through the process.

We are not responsible for:

  • Packages lost by the carrier

  • Delays caused by USPS/UPS

  • Packages marked as delivered but not received

However, we always do our best to support you and help resolve issues.


Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damage

  • A brief description of the issue

We will replace damaged items at no cost to you.


International Shipping

We currently ship internationally. Shipping times and costs vary by country. Buyers are responsible for any customs fees or import taxes.


Local Pickup

Local pickup is available by appointment. You will receive instructions after checkout.

 


Holiday Shipping

During November–December, shipping carriers may experience delays. We recommend ordering early to ensure timely delivery.