Cancellation policy
Purchase Options & Cancellation Policy
Tracie’s Custom Crafts LLC
Purchase Options
At Tracie’s Custom Crafts, every item is made with care, creativity, and attention to detail. We offer several ways to shop so you can choose what fits your baking style best.
Standard Product Purchases
All cookie cutters, stamps, and baking tools are available for direct purchase through our website. Each item is made to order to ensure the best quality and consistency.
Subscription Boxes
Join Tracie’s Monthly Mystery Bake Box for exclusive themed cutters, stamps, and surprise goodies.
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Subscriptions renew automatically each month.
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You may update, pause, or cancel your subscription anytime through your customer account.
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Website subscribers always receive special perks and early access.
Digital STL Files
Select designs may be offered as digital STL files for personal 3D printing.
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Files are delivered instantly via email.
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STL purchases are non‑refundable once downloaded.
Custom Orders
Custom designs may be available depending on complexity and current workload.
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Contact us directly for availability, pricing, and design timelines.
Website Pricing
As a thank‑you for shopping directly with us, website pricing is always 10% lower than Etsy.
Cancellation Policy
Because each item is made to order, cancellations must follow the guidelines below.
Physical Product Orders
Orders may be canceled within 12 hours of purchase. After production begins, cancellations are no longer possible.
Subscription Boxes
You may cancel your subscription at any time.
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Cancel before your renewal date to avoid being charged for the upcoming box.
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If cancellation occurs after renewal, the current month’s box will still ship, and cancellation will apply to future renewals.
Digital STL Files
STL purchases are non‑cancelable and non‑refundable once the file has been delivered or downloaded.
Custom Orders
Custom orders may be canceled within 12 hours of purchase. Once design work begins, cancellations are no longer available.