⭐ Terms of Service — Tracie’s Custom Crafts LLC

Last updated: July 25, 2026

Welcome to Tracie’s Custom Crafts LLC. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. General Overview

This website is operated by Tracie’s Custom Crafts LLC, based in Wisconsin, USA. Throughout the site, the terms “we”, “us”, and “our” refer to Tracie’s Custom Crafts LLC. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old to make a purchase. By using our site, you represent that you meet this requirement.

3. Products

All cookie cutters, stamps, and related items are handmade and may have slight variations. We make every effort to display accurate photos and descriptions, but colors and details may vary depending on your device.

Food‑Contact Safety

Due to food‑contact safety regulations, we cannot accept returns or exchanges once an item has shipped. All sales are final unless the product arrives damaged or defective.

4. Pricing & Payment

Prices are listed in USD and may change at any time without notice. We accept major credit cards and other payment methods offered at checkout.

We reserve the right to refuse any order if fraud or unauthorized activity is suspected.

5. Shipping

Shipping times are estimates and may vary due to carrier delays or seasonal volume. Once an order is shipped, we are not responsible for lost or delayed packages caused by the carrier.

Customers are responsible for providing accurate shipping information.

6. Order Cancellations

Orders may be canceled before they are shipped. Once an order has been processed or shipped, it cannot be canceled.

7. Refunds & Replacements

Because our products are used with food, we do not accept returns or issue refunds for buyer’s remorse, sizing mistakes, or incorrect purchases.

We will replace items that arrive:

• Damaged

• Defective

• Incorrect

You must contact us within 7 days of delivery with photos of the issue.

8. Custom Orders

Custom designs are final sale. We reserve the right to decline custom requests that are unsafe, inappropriate, or violate copyright/trademark laws.

9. Digital Files (STL)

All digital file purchases are non‑refundable. You may not resell, redistribute, or share our digital files.

10. Intellectual Property

All content on this website — including product designs, photos, text, branding, and digital files — is the property of Tracie’s Custom Crafts LLC. You may not copy, reproduce, or distribute any content without permission.

11. Prohibited Uses

You agree not to use our site or products for:

• Illegal activities

• Copyright or trademark infringement

• Reselling our physical or digital products

• Harmful or fraudulent behavior

12. Limitation of Liability

Tracie’s Custom Crafts LLC is not liable for:

• Injuries or damages resulting from misuse of our products

• Allergic reactions or food‑related issues

• Delays or losses caused by shipping carriers

• Errors caused by incorrect customer information

Your use of our products is at your own risk.

13. Changes to Terms

We may update these Terms at any time. Changes take effect immediately upon posting.

14. Contact Information

For questions or concerns, contact us at: tracie@traciescustomcrafts.com

⭐ Frequently Asked Questions (FAQ)

Do you accept returns?

No. Because our cookie cutters and stamps come into contact with food, we cannot accept returns or exchanges once an item has shipped. This ensures every customer receives brand‑new, unused products that meet strict hygiene and safety standards.

What if my order arrives damaged or defective?

If something isn’t right, contact us within 7 days of delivery with photos of the issue. We’ll replace damaged or defective items at no cost to you.

Can I cancel my order?

Orders may be canceled before they are shipped. Once an order has been processed or shipped, it cannot be canceled.

Do you offer custom cookie cutters?

Yes! We offer custom designs. Custom orders are final sale and cannot be refunded or returned. If there is an issue with your custom item, please reach out — we always work to make it right.

Do you sell digital STL files?

Yes. All digital file purchases are non‑refundable. Digital files may not be resold, shared, or redistributed.

How long does shipping take?

Shipping times vary based on carrier and season. Most orders ship within 1 business day. Once shipped, delivery times depend on USPS/UPS.

What if my package is lost?

If tracking shows your package is lost or stalled, please contact the carrier first. We are not responsible for delays or losses caused by shipping carriers, but we will help you navigate the claim process.

Do you ship internationally?

Yes, we ship internationally. Shipping times and costs vary by location.

 

Can I change my shipping address after ordering?

Yes — if the order has not shipped yet. Once shipped, we cannot modify the address.

Do you offer wholesale pricing?

Yes! Bakeries, decorators, and event businesses can contact us for wholesale or bulk order pricing.